hartaPrivacy Policy

This page describes what we collect when you use harta and how we keep that data protected. We at harta process personal information — email addresses, identity documents, payment details, betting history — in accordance with applicable data protection standards. Our commitment is transparency about what we collect, why we collect it, and who may access it.

Our data handling practices apply uniformly to all harta members, whether you access our platform from Jakarta, Surabaya, Bandung, Medan, or elsewhere in supported jurisdictions. We do not sell your personal information to third parties. We do share necessary details with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) and fraud-prevention services so we can process your deposits and withdrawals safely.

We recommend reading this privacy policy in full before opening your harta account. If you have questions about our data handling, contact our support team during business hours.

What information we collect on harta

We collect several categories of information when you use harta. First, account setup data: we collect your email address, password, and basic personal details (name, date of birth, address) when you register. Second, identity verification: we request a scanned copy of your national ID (KTP, passport, or equivalent) and proof of address (utility bill, bank statement) before your first withdrawal. Third, payment information: when you deposit via DANA, e-wallet, mobile banking, local payment, or bank transfer, our payment processors collect transaction details.

Fourth, activity data: we log your betting history (Liga 1 wagers, live roulette sessions, slot plays), game outcomes, and account balance changes. This helps us detect suspicious activity, resolve disputes, and comply with anti-money-laundering requirements. Fifth, technical data: we collect your IP address, browser type, device information, and session timestamps. This helps us diagnose technical problems and prevent fraud.

We do not collect your payment card numbers directly. Our payment partners handle card data using industry-standard encryption. We do not collect your location in real time; however, we may infer general location from your IP address to enforce jurisdiction-restricted access rules.

Account setup: Email, password, name, date of birth, residential address. Necessary to create your harta account.
Identity verification: National ID scan, address proof. Required before withdrawal; helps prevent fraud and money laundering.
Payment details: Transaction history, payment method (online payment / e-wallet / bank account). Shared with payment processors for settlement.
Betting activity: Wagers placed, game outcomes, account balance changes. Used for dispute resolution and regulatory compliance.
Technical data: IP address, browser type, session logs. Helps diagnose technical issues and detect fraudulent access.

How we use your data on harta

We use the information we collect for specific, stated purposes. First, account management: we use your email and password to authenticate you and maintain your harta account. Second, verification and compliance: we use your identity documents and address proof to verify you are who you claim to be and to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations where we operate.

Third, payment processing: we share your payment details with our processors (mobile banking, local payment, online payment, e-wallet, or your bank) so we can deposit and withdraw funds. Fourth, dispute resolution: if you dispute a wager settlement or account transaction, we review your betting history and activity logs to investigate fairly. Fifth, fraud prevention: we analyze patterns in your login IP, betting behavior, and payment methods to detect and prevent unauthorized access or money laundering.

Sixth, service improvement: we may analyze anonymized, aggregated data about member behavior on harta to improve our platform — for example, which games are most popular, which payment methods are preferred, or where technical issues occur. This analysis does not identify you personally.

Legal obligations: We may disclose your information if required by law — for example, if a court orders us to provide betting records or if a government authority investigates money laundering. We will comply with valid legal requests while protecting your rights.

We do not sell your personal information. We do share necessary details with third parties who help us operate harta. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment providers, and banks like online payment, e-wallet, mobile banking, local payment) receive your name, account number, and transaction amounts so they can process your deposits and withdrawals. These processors are bound by their own privacy policies and data protection standards.

Our fraud-prevention and identity-verification partners may receive your name, address, and identity document images so they can verify you and detect fraudulent accounts. Our hosting provider may access server logs that include IP addresses and technical data, though they do not have access to your personal account details or betting history.

We do not share your data with marketing firms, data brokers, or advertisers. We do not share your betting history with third-party analytics companies. If we are acquired or merge with another company, we may transfer your data as part of that transaction, but only if the acquiring company maintains privacy protections equivalent to ours.

How we protect your data on harta

We at harta employ industry-standard security measures to protect your personal information. Your password is hashed (encrypted one-way) and never stored in plain text. Your payment details and identity documents are encrypted in transit (using SSL/TLS) and at rest (on encrypted servers). Our servers use firewalls, intrusion detection, and regular security audits to prevent unauthorized access.

Our staff members who access your data are trained in data protection and sign confidentiality agreements. We maintain access logs so we can audit who accesses what data and when. If we detect a security breach, we notify affected members and relevant authorities as required by law.

However, no security system is perfect. We cannot guarantee absolute protection against all attacks or breaches. We recommend using a strong, unique password for your harta account and not sharing it with anyone. If you suspect unauthorized access, change your password immediately and contact our support team.

Your rights regarding your harta data

You have the right to access your personal information. You can view your account details, transaction history, and activity logs by logging into your harta account at any time. If you want a copy of all data we hold about you, request it from our support team; we will provide it within a reasonable timeframe.

You have the right to request correction of inaccurate data. If your name, address, or other details are wrong in our records, contact us and we will update them. You have the right to request deletion of your account and associated data, though we may retain some information if required by law (for example, transaction records for anti-money-laundering compliance).

You have the right to object to certain uses of your data. If you do not wish to receive account notifications or service updates, you can adjust your preferences in your account settings or contact us. You have the right to lodge a complaint with relevant data protection authorities if you believe we are mishandling your information.

Access your data

View all personal information and transaction history in your harta account or request a full data export.
Correct inaccurate information

Contact our support team to update name, address, or other incorrect details in your profile.
Request account deletion

Request closure of your harta account. Some data may be retained for legal or regulatory reasons.
Opt out of communications

Adjust your notification preferences or unsubscribe from promotional emails in your account settings.

Cookies and tracking technologies on harta

Our harta platform uses cookies and similar technologies to remember your login session, remember your preferences, and analyze how you use the platform. Session cookies (which expire when you close your browser) are necessary for you to stay logged in. Preference cookies remember your language selection and other settings. Analytics cookies help us understand which features are used most and where technical issues occur.

Most web browsers allow you to control cookies through settings. You can disable cookies, but this may prevent harta from functioning properly — for example, you may be logged out frequently or unable to place wagers. We recommend enabling cookies for full functionality.

Data location and jurisdiction

Our harta servers may be located outside Indonesia, potentially outside your jurisdiction. Data protection laws vary by country. By using harta, you acknowledge that your data may be stored and processed outside Indonesia and may be subject to different legal standards. We undertake to maintain security and privacy practices equivalent to Indonesian data protection standards, regardless of server location.

Our services are available only where local law permits. Users are responsible for verifying that access to harta and our privacy practices comply with their jurisdiction's data protection laws.

Contacting us about privacy

If you have questions about this privacy policy, want to exercise your data rights, or believe we are mishandling your information, contact our support team. We respond to privacy inquiries during standard business hours in English and Indonesian. You can also contact relevant data protection authorities in your jurisdiction if you believe your rights have been violated.

This privacy policy may be updated from time to time as our practices evolve or as law changes. We will notify members of material changes by email or by posting a notice on harta. Your continued use of the platform after such changes constitutes acceptance of the updated policy. Review our Terms and Conditions for additional information about how harta operates, or visit our FAQ for common questions.